Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments
نویسندگان
چکیده
منابع مشابه
Emotional Intelligence and Its Role in Organisational
‘Cogito, ergo sum’, said Descartes – ‘I think, therefore I am’. If he were living today, he might have said, ‘I feel, therefore I am’. We exist not only as thinking beings but also as feeling beings. Our feelings or emotions have a powerful effect on our behaviour – perhaps much more than our rational thinking does. In this article I describe the power of emotion at work, how emotional intellig...
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ژورنال
عنوان ژورنال: International Journal of Work Organisation and Emotion
سال: 2011
ISSN: 1740-8938,1740-8946
DOI: 10.1504/ijwoe.2011.044594